Return Policy

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1. Introduction

At Brexalonquabl, we understand that plans can change. This Return Policy outlines our guidelines for cancellations, refunds, and modifications to your event decoration and photo zone design bookings. We are committed to being fair and flexible while also protecting our business operations and the interests of all our clients.

Please read this policy carefully before making a booking. By completing a booking with us, you acknowledge that you have read, understood, and agree to the terms outlined in this Return Policy. If you have any questions, please contact our team before finalizing your reservation.

This policy applies to all services offered by Brexalonquabl, including but not limited to event decoration packages, photo zone rentals, custom design services, and consultation fees.

2. Booking Deposits

A deposit is required to secure your booking and reserve your event date. The deposit amount varies depending on the service package selected:

• Standard photo zone packages require a 30% deposit
• Custom design projects require a 50% deposit
• Full event decoration services require a 40% deposit
• Rush orders (less than 2 weeks notice) require a 60% deposit

Deposits are due at the time of booking confirmation and are required to begin any design work, material procurement, or scheduling arrangements. Your booking is not confirmed until the deposit has been received and processed.

The remaining balance is due according to the payment schedule outlined in your service agreement, typically no later than 7 days before your event date. Late payments may result in additional fees or cancellation of your booking.

3. Cancellation Policy

We understand that circumstances may require you to cancel your booking. Our cancellation policy is designed to be fair while accounting for the time, resources, and opportunity costs associated with reserving your event date.

3.1 Cancellation Timeline

The refund amount depends on when you notify us of your cancellation:

• More than 60 days before the event: Full deposit refund minus a $100 administrative fee
• 30-60 days before the event: 50% of the deposit will be refunded
• 14-29 days before the event: 25% of the deposit will be refunded
• Less than 14 days before the event: No refund will be provided
• No-show or same-day cancellation: Full amount is forfeited

3.2 How to Cancel

To cancel your booking, you must notify us in writing via email or through our contact form. Phone cancellations must be followed up with written confirmation within 24 hours. Your cancellation is effective on the date we receive your written notice.

Please include the following information in your cancellation request:

• Your full name and contact information
• Your booking reference number
• The original event date
• Reason for cancellation (optional but helpful)

3.3 Cancellation by Brexalonquabl

In rare circumstances, we may need to cancel a booking due to unforeseen events such as severe weather conditions, natural disasters, venue closures, or other circumstances beyond our control. In such cases:

• We will notify you as soon as possible
• You will receive a full refund of all payments made
• We will work with you to reschedule if possible
• We are not liable for any additional costs you may incur

4. Rescheduling Policy

We offer flexibility for clients who need to change their event date. Rescheduling is subject to availability and the following terms:

4.1 Rescheduling Timeline

• More than 30 days before the event: One free reschedule to any available date within 12 months
• 14-30 days before the event: Reschedule available with a $150 administrative fee
• Less than 14 days before the event: Reschedule available with a $300 fee, subject to availability

4.2 Rescheduling Terms

Please note the following when rescheduling:

• The new date must be within 12 months of the original booking date
• Only one reschedule per booking is permitted
• Additional reschedule requests will be treated as cancellations
• Price differences for the new date will apply
• Peak season dates may incur additional charges

5. Modifications to Your Order

We understand that your vision may evolve as your event approaches. We accommodate modifications within reason, subject to the following guidelines:

5.1 Upgrades and Additions

You may upgrade your package or add additional services at any time, subject to availability. Upgrades must be paid in full at the time of request. No discounts will be applied to upgrades made within 14 days of the event.

5.2 Downgrades and Reductions

Requests to downgrade your package or reduce services are handled as follows:

• More than 30 days before the event: Adjustment with credit toward remaining balance
• 14-30 days before the event: 50% of the reduction value can be credited
• Less than 14 days before the event: No adjustments or credits available

5.3 Design Changes

Minor design changes such as color adjustments or small modifications can usually be accommodated at no additional charge if requested more than 14 days before your event. Major design changes may incur additional fees and require a new consultation.

6. Refund Process

When a refund is due, we will process it according to the following guidelines:

• Refunds will be processed within 10-14 business days of approval
• Refunds will be issued to the original payment method
• Credit card refunds may take an additional 5-10 business days to appear on your statement
• Bank processing times may vary

If you paid by check or bank transfer, we will require your current bank details to process the refund. International refunds may incur additional processing fees which will be deducted from the refund amount.

7. Non-Refundable Items

Certain costs and fees are non-refundable under any circumstances:

• Consultation fees for custom design services
• Procurement costs for custom or specialized materials ordered specifically for your event
• Rush order fees
• Travel expenses for out-of-area events
• Third-party vendor fees already paid on your behalf
• Administrative fees

8. Damage and Loss

Our rental items and equipment are provided to you in excellent condition. You are responsible for any damage or loss that occurs during the rental period:

• Minor damage requiring cleaning or minor repairs will incur a fee of $50-$200
• Significant damage requiring replacement will be charged at full replacement cost
• Lost items will be charged at full replacement cost plus a 20% restocking fee
• Damage caused by weather when proper protective measures were not taken is the client's responsibility

We recommend reviewing your rental items upon delivery and reporting any pre-existing damage immediately. We document the condition of all items before and after each rental.

9. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from circumstances beyond the reasonable control of that party. Force majeure events include but are not limited to:

• Natural disasters, severe weather, or acts of God
• War, terrorism, civil unrest, or government actions
• Epidemics, pandemics, or public health emergencies
• Strikes, labor disputes, or supply chain disruptions
• Power failures, internet outages, or telecommunications failures

In the event of a force majeure situation, we will work with you to reschedule your event or provide a suitable alternative solution. If rescheduling is not possible, refunds will be handled on a case-by-case basis.

10. Disputes and Resolution

If you are dissatisfied with our services or have a dispute regarding a refund, please contact us immediately. We are committed to resolving issues fairly and professionally:

• Contact our customer service team within 7 days of your event
• Provide detailed information about your concerns
• Include photographs or documentation if applicable
• We will respond within 5 business days

If we cannot resolve the matter directly, disputes will be handled according to the terms outlined in our Terms of Use, including the governing law and dispute resolution provisions.

11. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your booking will apply to your reservation. We encourage you to review this policy periodically.

Significant changes to this policy will be communicated to existing clients with active bookings via email.

12. Contact Us

If you have questions about this Return Policy or need to request a cancellation or refund, please contact us:

Brexalonquabl
Service area: Wyoming and nearby states (consultations by appointment)
Phone: +1 307-344-2751
Email: askuse@brexalonquabl.world

Our customer service team is available Monday through Saturday, 9:00 AM to 6:00 PM Mountain Time.